Privacy Policy

Information We Collect

We collect information customers choose to provide, including name, phone number, email address, service address, billing address, service notes, uploaded photos, walkthrough details, estimate details, contract records, invoice history, and messages sent to our team.

We may also collect technical information such as browser type, device information, IP address, pages viewed, timestamps, and payment or portal activity needed to operate the website and customer systems.

How We Use Information

• To respond to service requests, walkthroughs, estimates, contracts, invoices, and customer support questions.
• To schedule service, dispatch technicians, document project details, and provide route or appointment updates.
• To send estimate links, contract links, invoice links, payment reminders, account verification codes, appointment reminders, and service updates.
• To maintain customer profiles, service history, payment status, and internal business records.
• To improve website security, prevent abuse, troubleshoot issues, and comply with applicable legal or business requirements.

SMS And Mobile Information

When customers provide a mobile phone number, submit a service request, approve communication by text, or otherwise opt in to SMS communication, we may use that number to send account verification codes, appointment reminders, dispatch updates, estimate links, contract links, invoice links, payment reminders, project updates, and customer support messages. Message frequency varies based on the service relationship. Message and data rates may apply.

Customers can opt out of SMS messages at any time by replying STOP where supported or by contacting us directly. Customers may reply HELP for help where supported, or contact us using the information below.

Mobile opt-in data, SMS consent, and phone numbers collected for SMS communication are not sold and are not shared with third parties or affiliates for their marketing or promotional purposes. We may share mobile information only with service providers that help us deliver our own messages, operate our systems, support customer service, maintain security, or comply with law. SMS consent is not transferred to third parties for marketing.

Payments

Payments may be processed through third-party payment providers such as Stripe. We do not store full card numbers on our servers. Payment providers may collect and process payment information under their own policies and security standards.

How We Share Information

We do not sell customer personal information. We may share information with service providers who help us operate scheduling, dispatch, messaging, payment processing, hosting, analytics, security, customer support, and business administration.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors and service providers is limited to support services such as customer service, communications delivery, hosting, payment processing, and operational support.

We may disclose information when required by law, to protect our rights, to prevent fraud or abuse, to collect amounts owed, or as part of a business transfer involving West Wing Electric.

Retention And Security

We keep information as long as reasonably needed for service records, estimates, contracts, invoices, accounting, legal compliance, dispute resolution, safety documentation, and business operations. We use reasonable administrative, technical, and organizational safeguards, but no website or system can be guaranteed completely secure.

Your Choices

Customers may contact us to request access, correction, or deletion of certain personal information, subject to records we need to keep for legal, accounting, safety, contract, or service reasons.

Contact